Refund Policy

These Product Return and Replacement Terms and Conditions (“Return and Replacement T&Cs”) govern the return and replacement process for products purchased through the Platform and shall form an integral part of Platform T&Cs. By purchasing the Product or Services from the Platform, you agree to be bound by the Return and Replacement T&Cs. Please read the Return and Replacement T&Cs carefully before making a purchase. If you do not agree with any part of the Return and Replacement T&Cs, you should refrain from purchasing Products or Services through the Platform.

1. In order to be eligible for replacement you must satisfy the following criteria: (a) The Product must have been purchased through the Antara Platform. (b) The replacement request must be initiated within 7 days from the date of purchase. (c) The product must be in its original, unused condition, with all original packaging and labels intact. (d) The reason for the return must fall within the valid reasons as specified in the Return and Replacement T&Cs. 2. The Customer care team of Antara will verify the replacement request placed by the User within 48 (Forty-Eight) business hours from the time of receipt of the request. 3. The following reasons may be considered valid for a Replacement: i. The Product received is defective or damaged. ii. The Product received does not match the description provided on the Platform. iii. The Product received is expired or near its expiration date. iv. The Product received is not as per the order placed. v. The size or colour of the product is not right for you. 4. In case of the electronic or digital Product is covered by a limited warranty provided by the manufacturer or Antara, the customer may be eligible for a return, repair, or replacement within the terms and conditions of the warranty. The User agrees, understands, and acknowledges that the User shall not be eligible for claiming a return, replacement, or refund for the electronic or digital Product unless the Product is covered under warranty from the manufacturer.

1. To initiate a replacement, you must raise a request for the replacement of the Product in the Product Replacement section. You should raise a replacement request within the specified timeframe and provide all necessary details, including order information, the reason for the replacement, and any supporting evidence. 2. Antara customer support will review your replacement request and may request additional information, evidence, or clarification to assess the validity of the request. 3. Upon approval of the replacement request, Antara will provide you with detailed instructions for returning the Product, including any specific packaging or shipping requirements. 4. Your product will be checked for the following conditions i. Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match, and the MRP tag should be undetached and visible. (Should be intact as received). ii. Complete Product: All in-the-box accessories, freebies, and combos (if any) should be present. iii. Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). iv. Undamaged Product: The product should be undamaged without scratches, dents, tears, or holes. v. Undamaged Packaging: The product's original packaging/ box should be undamaged.

1. In certain cases, Antara may facilitate the pick-up of the replacement product directly from your designated address. The availability of this service will be determined on a case-by-case basis and at the sole discretion of Antara. 2. If product pick-up is available for your return, Antara will coordinate the logistics and schedule a convenient pick-up time with you. 3. It is your responsibility to ensure that the returned product is properly packaged and ready for pick-up at the agreed-upon time. The product must be in its original, unused condition, with all original packaging and labels intact. 4. You shall provide access to the designated courier or logistics service provider for the pick-up and cooperate in facilitating the smooth collection of the returned product.

1. Antara and its designated courier or logistics service provider shall exercise reasonable care and diligence during the pick-up process. However, Antara shall not be held liable for any loss, damage, or theft of the returned product that may occur during the pick-up or transportation. 2. You are advised to securely package the product to minimize the risk of damage during transportation. Any damage caused to the product during the pick-up process due to inadequate packaging may affect the eligibility for a replacement.